Meet Our Team

At Nexus Insurance Brokers, we take pride in our customer service and ensuring our clients are well taken care of.

Ken Addison


Ken has been in the insurance industry for 20+ years and has worked with some of the industry leaders. He has gained a wealth of knowledge in a multitude of commercial insurance areas. Along with that knowledge, experience and an ever-growing clientele, it only made sense that Ken follows his dream by opening his own insurance brokerage. This dream would not have been possible without the support and encouragement from many of his long-term clients .

Ken believes that building strong relationships with clients is key to understanding their needs and priorities when it comes to purchasing insurance coverage.

Ken states ” Nexus Insurance Brokers will never stop looking for ways of improving our customer service, products and pricing in the ever changing insurance industry ” .

Ivor Shanks

Senior Account Executive

Ivor has been taking care of insurance clients for a number of years, currently specializing in Commercial clients, from Liability Only to Property, Fleets, and even the owner’s personal home insurance policy. 

 Nothing beats putting together an insurance program for a business client. The more of a challenge, the better, as Ivor works with insurance companies to take care of risks that companies face. You never know what is going to happen to your business, but helping to make the decisions to be prepared is Ivor’s specialty.

Jaspal Kambo

Senior Account Executive

Jaspal has over 20 years of experience in the life insurance and group benefits industry. After starting his life insurance career with a national company in 2001, he quickly realized being an independent broker would provide the best options to clients. With first-hand experience with critical illness, he knows the value and the importance of the right types of coverages. 

Jaspal enjoys helping people and quickly grew his insurance practice in the first five years to include general property insurance as well as investments such as RRSPs and RESPs with clients stretching from Chilliwack to Whistler. Jaspal is a lifelong learner and keeps informed in the insurance and finance business.  One of his key areas of expertise is working with business owners with group benefits and estate planning & transition planning.

Jaspal enjoys reading in his spare time (at least one book a month); his favourite topics are personal development, science, and health.  There is a very good chance you will find him on a golf course on a sunny day improving his drive or driving around on cold and wet days handing out dry food, glove and socks to the homeless.  Giving back to the community and his favourite charity organizations has always been part of his core blessing.

Amanda Poole

Insurance Advisor (On Maternity Leave)

Amanda is a passionate insurance broker with over 10 years of experience.  She has worked in various office settings, from small retail agencies to specialized niche corporations.  Amanda is a hard-working individual who is confident in her knowledge yet is always up for new challenges and learning opportunities. Between her strong communication and exceptional customer service skills, she is a valued broker to both the company and our clients.

In her spare time you can find her hiking British Columbia’s beautiful mountains, scuba diving, reading or spending time with her loved ones.

Carrie Burns

Insurance Advisor

Carrie is an experienced and motivated insurance professional specializing in bringing value to clients and fostering positive relations among coworkers. She has 11 years’ experience in the personal lines department including auto, marine and recreational vehicles. Her ongoing commitment to improving her knowledge of the industry and excellent customer service skills adds to her expertise in assisting you with your insurance needs.

Sandra Savage

Insurance Advisor

Sandra Savage is an insurance professional, with years’ of experience with home insurance. Her focused is on giving you the best advice possible, when it comes to your insurance needs.   Providing you with the information, you need to make an informed decision.

Joanne McLaren

Personal & Commercial Account Manager

Joanne started her insurance career in the early 2000’s and is passionate about assisting clients with all their personal insurance needs including tenants, condo, homeowners, optional car insurance and all the toys. She will answer all questions, provide professional  advice and make the process of purchasing a policy easy.

Serena Brownsmith

Serena Brownsmith

Insurance Advisor / Administration

Serena is a personal line account manager on our  Nexus team. Serena processes home insurance from start to finish, including new application and renewal. She also educates clients about their different insurance needs.

Serena has worked with different insurance brokerage firms since 2009 including SunLife Financial and Tugo, among others. Serena helps homeowners and new buyers with insurance that suits their budget and proper coverage.

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Melissa Litchfield

Insurance Advisor

Melissa Litchfield is a local Tri-City Insurance Specialist.  She started her career in 2008 with a focus on Marine and ICBC fleet.   Her outstanding customer service afforded more opportunities, and is a great asset to the Nexus team.

Assisting clients with all of their insurance needs from auto, tenants, homeowners and business.  She provides accurate advice and will direct you to the right Insurance market.

Image of Chase Addison

Chase Addison

Administrative Assistant

Chase Addison has been working with the Nexus team since 2015, assisting with Marketing and Administration.

Also enrolled full time in business at Douglas College, he is able to bring the very latest in a variety of skills and marketing ideas to Nexus, some of which has been applied immediately to help the company run as efficiently as possible.


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